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Safe Shopping @ MotorSpeed

Our Guarantee

Shopping with MotorSpeed.com is absolutely safe. You never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See guarantee details below.

How We Make Shopping Safe

We use the latest encryption technology to keep your personal information safe. Your order information, including your name, address, and credit card number, is encrypted and stored on a secure server for maximum security. Your credit card and billing information cannot be intercepted as it travels to our ordering system and it is stored in a location not accessible via the Internet

Guarantee Details

In the extremely unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, MotorSpeed.com will cover the liability for you, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from MotorSpeed.com while using our secure server.

Privacy Policy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.

If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.

The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

MotorSpeed Terms & Conditions

All transactions are via our secure server.

Business Hours

Monday - Friday: 9.00 - 5.30
Saturday: 9.00 - 5.00
Sunday: Closed

Order by phone / fax or online

Cheques payable to Motorspeed Ltd

Or the following cards are accepted:
VISA, VISA Electron, Maestro, Mastercard, American Express, Switch, Solo, Delta, Motorspeed Store Card

And send to:
35 Burns Statue Square
Ayr
KA7 1SZ

For bank transfer and overseas enquiries: +44 (0)1292 610773

Delivery:

We aim to despatch goods in 2-3 working days. We reserve the right to supply up to a maximum of 28 days and will inform you of any delays due to stock unavailability.

Prices:

Prices and Specs may change due to factors outwith our control. We reserve the right to alter prices, however should your order differ from prices quoted we will inform you before despatch of any order.

Delivery Charges:

• Post (mainland UK): order value below £20 - £6.99
• Post (mainland UK): order value £20 - £250 - £9.99
• Post (mainland UK): order value greater £250 - £19.99
• Courier service (Highlands and Island): £22.50
• Courier service (Northern Ireland): - £22.50
• Courier service (Rep. of Ireland): - £32.50
• Courier service (mainland Europe): - £60.00
• Courier service (Rest of World): Email for quote

Returns:

Refunds will be made, less delivery charges, on items returned by prior agreement. Unspoiled and unused within 14 days of purchase. Special order products may incur handling charges.

VAT:

Is included in all items in the catalogue and on our website. Residents in non EC countries should contact us for price quote and shipping charge quote +44 (0)1292 610773
Vat Reg. No. 498 7516 78

Deliveries:

Must be checked for any sign of damage before being signed for and you must notify us within 24 hours, to make a claim of any damage or shortages.

Finance:

We are licensed Credit Brokers and can offer easy monthly payments on all our products. See our website at www.motorspeed.com for further details or call us on 01292 288199. Written details on request.

Errors and omissions excepted.

How To Buy

• using the top or bottom navigation browse the site to find your desired products. Once you have located them click the BUY NOW button to view more options and look at the various attributes and prices.
• You can also use the search facility to locate your product. Select Search from the top or bottom navigation and enter your search criteria in the box.
• When you have found your product please select the relevant attributes and enter the appropriate quantity and add to basket.
• Your basket will retain all the products you have added as you continue to shop.
• If you are having difficulties with your basket retaining products please make sure that you have your cookies activated.
• You can return to your basket at any time by clicking the basket link.
• When you are completed your order please select the checkout button.
• In the next few screens the compulsory fields are marked in bold.
• Regular customers may wish to create an account that will allow their address details to be retained so that they do not need to re-enter the next time they purchase. To create an account please select LOG-IN and select Create New Account. If you already have an account please enter your login and password to recall your address details.
• the first screen of the checkout process will ask for your address details. Please note that goods can only be shipped to the card holders address.
• You will also have to enter your car details. This will help ensure that correct parts are sent.
• The next screen which is now on 128 bit encryption secure server will calculate your postage, please select mainland or highlands and islands postage.
• Below postage please select which card you wish to pay with. Motorspeed.com can accept American Express, MasterCard, Solo, Switch, Delta, Maestro ,Electron and Visa.
• the next screen will ask for you to enter your card details. You will be asked for your CVC code which is displayed on the rear signature strip of your card --- enter the last 3 digits of this code, for Switch cards you will also have a issue number displayed on the front of the card enter this on the form if you have no issue number displayed on your card just leave the box blank and continue
• After you press continue your transaction is completed and you will be presented with an invoice. This should be printed off for your records. You will also receive a confirmation email
• You can also pay by easy monthly payments using our finance scheme and store card click here for further details
• For Overseas and Special Orders of products not listed on our site you can still purchase securely on line. Confirm with our Sales team your required order and price via e mail or telephone 08700 462 444 then simply enter the details by using the search facility for ‘SPECIAL ORDER’ enter your order details here. (e.g. if your order has a quoted price of £160 including delivery you enter a quantity of 160 and the system will calculate your order total)

What If I Have Problem

Returns.

How do I return an item?

Simply call us on 08700 62 33 88 and one of our customer support team will issue you with a Returns Number that will enable us to process your return quickly and efficiently. You must obtain a Returns Number before sending anything back to us or we will not be able to process your return , here are some simple and easy to follow guidelines:

Faulty or defective items: If you wish to return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item must be returned within 14 days of purchase.

Change of mind: Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item must be returned within 14 days of purchase. Special or made to specific car orders may incur handling charges.

Any item which includes software must be returned with the software unopened.

Returning a gift: We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher or if a refund is required for items bought as gifts it can only be given to the original purchaser.

Items returned and lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges: Refunds for items that are defective or faulty and sent back to MOTORSPEED Ltd within 14 days , a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item a refund will be made in the same form of payment that was used to make the initial purchase. Please note that items that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.

Please note, in all instances MOTORSPEED LTD shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

MOTORSPEED LTD takes its relationships with customers very seriously, and we spend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is not suitable you are welcome to call us on 08700 62 33 88 where our customer support team will gladly be of assistance. All your feedback is appreciated good or bad !