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MotorSpeed Terms & Conditions

All transactions are via our secure server.

Business Hours

Monday - Friday: 9.00 - 5.30
Saturday: 10.00 - 2.00
Sunday: Closed

Order by phone / fax or online

Cheques payable to Motorspeed Ltd

Or the following cards are accepted:
VISA, VISA Electron, Maestro, Mastercard, American Express, Switch, Solo, Delta, Motorspeed Store Card

And send to:
Unit 5
42 Waggon Road
Ayr  KA8 8BA

For bank transfer and overseas enquiries: +44 (0)1292 610773

Delivery:

We aim to despatch goods in 2-3 working days. We reserve the right to supply up to a maximum of 28 days and will inform you of any delays due to stock unavailability.

Prices:

Prices and Specs may change due to factors outwith our control. We reserve the right to alter prices, however should your order differ from prices quoted we will inform you before despatch of any order.

Delivery Charges:

Delivery charges will be calculated at checkout.

Returns:

Refunds will be made, less delivery charges, on items returned by prior agreement. Unspoiled and unused within 14 days of purchase. Special order products may incur handling charges.

VAT:

Is included in all items in the catalogue and on our website. Residents in non EC countries should contact us for price quote and shipping charge quote +44 (0)1292 610773
Vat Reg. No. 498 7516 78

Deliveries:

Must be checked for any sign of damage before being signed for and you must notify us within 24 hours, to make a claim of any damage or shortages.

Errors and omissions excepted.

What If I Have Problem

Returns.

How do I return an item?

Simply call us on 01292 288 199 and one of our customer support team will issue you with a Returns Number that will enable us to process your return quickly and efficiently. You must obtain a Returns Number before sending anything back to us or we will not be able to process your return , here are some simple and easy to follow guidelines:

Faulty or defective items: If you wish to return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item must be returned within 14 days of purchase.

Change of mind: Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item must be returned within 14 days of purchase. Special or made to specific car orders may incur handling charges.

Any item which includes software must be returned with the software unopened.

Returning a gift: We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher or if a refund is required for items bought as gifts it can only be given to the original purchaser.

Items returned and lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges: Refunds for items that are defective or faulty and sent back to MOTORSPEED Ltd within 14 days , a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item a refund will be made in the same form of payment that was used to make the initial purchase. Please note that items that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.

Please note, in all instances MOTORSPEED LTD shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

MOTORSPEED LTD takes its relationships with customers very seriously, and we spend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is not suitable you are welcome to call us on 01292 288 199 where our customer support team will gladly be of assistance. All your feedback is appreciated good or bad !

call for info 01292 288199
TAGS : body kits, car mats, car polish